Dear Taihsien Chen,
Thanks for your reply.

Yes. We are afraid that it is the reason why our program cannot work well.

You need to install our program on the user account that your target person uses.

Would you please tell us what problem you have encountered while reinstalling our program?

Could you please provide us with more details and send us some screenshots of the issue you encountered for checking?

This is very important to us, and we are more than glad to help you solve the problem. Thanks in advance.

Please follow the below guide to reinstall Monivisor for Windows:

1. Please login to our member center at https://account.clevguard.org/login > My Product > Start Monitoring > Dashboard > Top Left Corner > Unbind Device.

2. Please refer to the link here to uninstall the program first: https://www.clevguard.com/uninstall-faq/.

3. Download and install MoniVisor for Windows on the monitored computer. Please download the program via http://www.installfree.net/

4. Install the MoniVisor and finish the setup process.

5. Install the browser extension to monitor webmail and webchat on the target computer. Detailed steps will be provided on the software's interface.

6. Then you can log in to the dashboard page via this link: https://account.clevguard.org/login →click dashboard to access all the data.

More details: https://www.clevguard.com/windows-monitoring-software/guide/

Looking forward to your reply.

Kind regards,

Joy

Technical Support Specialist 

Website: https://www.clevguard.com/ 

Facebook: https://www.facebook.com/ClevGuard 

<tchensync@gmail.com> Written at 01:43 PM on Tuesday, Feb 11, 2025

Thanks for getting back to me.  As you see in the image above I am not getting the live screen.

Also the only way I can get back to this pc is through the RDP of another user account.  If I reinstall your software using RDP on another user account that has admin access while the target is another admin on the same pc, will i be able to monitor the target?  Is this why the live screen is just circling without being able to access anything?

On Tue, Feb 11, 2025 at 11:23 AM <support@clevguard.com> wrote:

Dear Tai,
Thanks for getting back to us.

Could you please kindly provide us with more details and send us some screenshots of the problem you encountered while logging back for checking?

Please follow the below guide to reinstall Monivisor for Windows:

1. Please login to our member center at https://account.clevguard.org/login > My Product > Start Monitoring > Dashboard > Top Left Corner > Unbind Device.

2. Please refer to the link here to uninstall the program first: https://www.clevguard.com/uninstall-faq/.

3. Download and install MoniVisor for Windows on the monitored computer. Please download the program via http://www.installfree.net/

4. Install the MoniVisor and finish the setup process.

5. Install the browser extension to monitor webmail and webchat on the target computer. Detailed steps will be provided on the software's interface.

6. Then you can log in to the dashboard page via this link: https://account.clevguard.org/login →click dashboard to access all the data.

More details: https://www.clevguard.com/windows-monitoring-software/guide/

Our program can only work on users with the administrator right.

Waiting for your reply.

Sincerely,

---

Joy

Technical Support Specialist 

Website: https://www.clevguard.com/ 

Facebook: https://www.facebook.com/ClevGuard 

<tchensync@gmail.com> Written at 11:20 AM on Tuesday, Feb 11, 2025

Hi i uninstalled and logged out of target and can not log back in. The only option to installed the app of target pc was by using RDP on the same PC as an different user. Will installing the app like this be able to live view other users of this pc?